Terms and Conditions Payment Methods Postage and Packing Our Returns Policy Customer Information

Refunds Policy
We will credit or refund unused items if returned to us within 30 days. Please package them securely, we cannot credit returns which either fail to arrive or are damaged because of poor packaging. We will replace faulty goods if returned to us within 30 days. Please check all goods when they arrive. We will not accept returns after 30 days

We regret that postage and packing are direct costs and cannot be refunded.
When returning goods please notify us by email (please state your reason for return) within 7 days of receipt of your order. Once we have received the returned goods we will either refund or exchange the items for something else.

Please email claire@smittenbeads.co.uk for our return address.

When returning goods we recommend you use a recorded delivery service.

Velvet flowers, Pewter beads, silver plated findings, black plated findings, antique copper findings, gold plated findings, Czech pressed glass, Indian lamp beads, beads for jewellery making, Beadtime, Bonarski crystal, Karen silver, sterling silver, resin roses, resin beads, connectors, toggle clasps, buttons, velvet ribbon, silk ribbon, organza ribbon, crystal bicones, crystal rondelles, space dyed silk, throwsters waste, silk cocoons, silk rods, metalized beads, charms, glass pearls, pendants, fresh water pearls, ToHo seed beads, wooden beads, jewellery pliers, round nose pliers, magnetic clasps, tigertail, cotton cord, wooden beads, headpins, jump rings, Margarets Buildings, shires yard, Bead shops in bath, things to bead, porcelain flowers, porcelain beads, ribbon wrapped beads, brooch bases, champagne findings, hammered beads, hammered chain. Shrinkable plastic, polymer clay, beading supplies, acrylic beads, silk covered wire,