Smitten Beads

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Refunds Policy

We will credit or refund unused items if returned to us within 30 days. Please package them securely, we cannot credit returns which either fail to arrive or are damaged because of poor packaging. We will replace faulty goods if returned to us within 30 days. Please check all goods when they arrive. We will not accept returns after 30 days

When returning goods please notify us by email (please state your reason for return) within 14 days of receipt of your order. Once we have received the returned goods we will either refund or exchange the items for something else

Please email claire@smittenbeads.co.uk for our return address.

When returning goods we recommend you use a recorded delivery service.